Frequently asked questions

Q. How do I release the zippers when my new luggage arrives?

A. First you must set your lock numbers to 000. Then just slide the lever gently to the right and they will release. Instructions for setting the TGA lock system will be enclosed in your suitcase.

Q: What is your return policy?

A: If for any reason you are unhappy with any product please return it to us for a refund within 30 days. Product should not be damaged and in original condition and shipped in the original box. Please refer to our Shipping and Returns Policy.

Q: What is covered under the warranty?

A: This warranty covers manufacturing defects. It does not cover any damage caused by neglect of product, accidents, abrasions, exposing to extremely hot or cold temperatures, or damage caused by solvents, acid, water, or any other chemical. Normal wear and tear or transport damage performed by any company will not be covered. 

Q: Where do you ship from?

A: All products are shipped from the United States. After your order is received it will be shipped during normal business hours.

Q. How do I set the anti-theft lock on the laptop backpacks?

A: Push the set button in the direction of the arrow. Turn to select numbers and then release the button. Lock in the zippers and turn the numbers to secure the lock. When ready to release the zipper go back to the numbers that you selected. Keep selected lock numbers in a safe place.

Q: Why don't you sell packing cubes?

A: With My Cruiser™ - EZ Pack we have eliminated the need for them!